- Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
- Create, test, and verify installation/upgrade instructions for Applied Materials' product releases.
- Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.
- Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
- Attend AMAT classes in designated product line and external classes for third-party software.
- Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
- Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.
- Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities
- Understands key business drivers; uses this understanding to accomplish own work
- No supervisory responsibilities but provides informal guidance to new team members
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Explains complex information to others in straightforward situations
-
Applied Materials Tainan, 台湾 Paid WorkKey Responsibilities · Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions. · When necessary, works closely with customer to optimize tool performance to meet cus ...
-
Applied Materials Tainan, 台湾 Paid WorkTainan Display Manufacturing Center and Lab · Displays provide a window between people and the information universe. Humans crave information and we live in an era where digital information - entertainment, news, education, social networking, and much more – is readily available. ...
-
Dupont Southern Taiwan, 台湾 OTHERAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
Software (Technical) Support Engineer II - (E2A) - Tainan, 台湾 - Applied Materials
描述
Key Responsibilities
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
