Officer, Customer Service Ambassador, Tienmu Branch, Chief Operation Office, Consumer Banking Group - Taiwan

仅限注册会员 Taiwan, 台湾

8小时前

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(A) 櫃台交易處理及其他業務配合 · 1. 處理現金、支票、國內外匯款及外匯交易。 · 2. 為客戶提供櫃台服務。 · 3. 處理開戶/ 銷戶相關程序。 · 4. 分行各項總務工作輪調(例如\:總務、各項禮品控管、機器設備保養)。 · (B) 轉介推銷銀行產品/ 服務 · 1) 在處理櫃台交易時,辨別潛在客戶並將其引薦給銷售人員。 · (C) 客戶體驗管理 · 1. 按照銀行要求的服務標準,為客戶提供優質的服務。 · 2. 處理和跟進客戶的查詢、要求和交易,以確保客戶滿意度。 · 3. 達到客戶滿意度調查/ 跟蹤計劃中(例如"神秘顧客"和"電話服務調查 ...
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