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Senior Service Engineer - Taipei City, 台湾 - Rimage Corporation Taiwan Branch
描述
【Job Description】
Provide sufficient product information (software and hardware) per request in a timely fashion.
- Conduct service and product training.
- Respond and manage customer complaints and arrange shipment for RMA/DOA.
- Escalate issues to Engineering and Service department in HQ.
- Maintain knowledge database for customer support and services issues.
- Support daily use of internal inventory software.
【Requirements】
Bachelor's degree in engineering.
- Ability to work in a fast-paced, self-directed environment.
- Excellent analytical and interpersonal skills.
- Ability to communicate complex technical issues in an easy-to-understand manner.
- Fluent in English, able to communicate verbally and in writing to native speakers.
【Benifits】
1. Flexible Working Hours
2. Paid Sick Leave
3. Employee Parties and Snack Bar
4. Physical Examination
5. Group Insurance, Travel Insurance
6. Holiday Bonus
7. Wedding and Baby Bonus
