績效分析專員 Associate, Performance Management - New Taipei
3周前
Job summary
Analyze Voice & Virtual performance and volume forecast for Voice & Virtual strategy planning and management direction. Responsible for overall responsibility for managing Real Time (scheduling & forecast), Scorecard, Financials & cost and inbound/outbound frontline performance management under Voice & Virtual including service and sales performance.- Teleservice Performance Management
- Developing and maintaining data collection procedures and policies.
- Using software such as Excel, SQL, Python or specialized data analysis tools.
- Creating visualizations to communicate data effectively.
职位描述
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