VRS Tech Support Engineer - Taoyuan, 台湾 - KLA

描述

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

PCBY PSO Group description

• PSO (product support organization) is a team of specialists who provide technical support to field engineers.
• The team is the primary interface between technical field expert (L2) and engineering (L4)
• PCBY PSO is part of KLA GSS (global service) and supports various products in the PCB (printed circuit board) industry.
• VRS is the Verification tool in the PCB manufacturing quality process

Roles & responsibilities

• Troubleshoot and resolve complex technical issues where regional TSE has been unable to isolate or fix problems in malfunctioning equipment.
• Communicate effectively with field engineers across the globe and coordinate with the engineering teams at HQ (SW, Algo, Mech etc.) to ensure optimal product performance and customer satisfaction.
• Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
• Involvement in Plan of Action (POAs) or if the depth of technical understanding requires, consult with other engineering teams, host meetings of multiple teams to discuss the technical issues in detail and determine the best course of action.
• Must be able to clearly document troubleshooting processes and technical findings in order to provide service and postmortem reports.

Additional responsibilities may include :

• Be capable of supporting worldwide dispatch, work independent in overall capability to support escalations, diagnose, and solve the problem.
• Submit daily passdown/reports which corresponds symptoms with data/information for remaining issues in escalation.
• Join service alert meeting to discuss next action plan with regional TSE/engineering team.
• Assist engineering projects and marketing needs to support company business growth.
• Make service and postmortem reports. Develop troubleshooting, training procedures and best-known methods (BKMs).
• Reporting design, reliability, and maintenance problems to the appropriate engineering team

Minimum Qualifications

• BSc in Electronics/Mechanics/Physics / SW or Material engineering
• 2-4 years of experience in engineering applications - Advantage
• Willing to travel for on-site support per need (escalation/ramp up)
• Experience application oriented CSE engineer
• Experience with Shell script programming (optional)
• Experience with SQL programming (optional)
• Experience with Windows & Linux
• Good communication skills and result & problem solving oriented working style
• Good English (Talking, Reading, writing)
• Ability to work well under pressure
• Good PCB customers' production process understanding - Advantage

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer