David Antolin Serna

My name is David Antolin. 

Im native spanish speaker, from Spain. Fluent in English, and I have been studying Chinese for over a year in Taipei. 

My last years of working experience were in the multinational company Accenture, working in the team designated to Youtube, as our only client.

I started working as a quality assurance being in charge of all the spanish and english speaker content in Youtube. And quickly being promote to Quality Analyst, being in charge of open a brand new office based in Portugal, I was one of the only 2 people selected to move from Dublin to Lisbon to help to open the new base.

Once in Portugal, I was in charge of training all the new employees, that were more than a 50 in the first wave, soon after that, the number increased significantly. 

After a year of work in Portugal, I was raised to Team Leader, being in charge of the whole floor, but with and extra focus of a personal team of 20 people, making sure that their monthly productivity and quality are above the company target.

After Covid 19 lock down finished an taiwan opened the country to students. I came in the first wave, to learn traditional mandarin chinese. And with the will to find a job and live in this country. 

Thank you!

Quality Analyst

• Introduce New Youtube product policies to the team.

• Conducting accurate Quality Control inspections and product analysis on all incoming and outgoing products.

• Dealing with customer complaints and non-conformances.

• Conduct Quality Control training with new employees when required.

• Manage Quality Control issues as they arise

• Conduct Quality Control training with low performance employees.

• Completing in-process quality checks and final inspections

• Completing Quality Control translations report from English to Spanish.

Team Leader

• Manage a personal team of 20 people, make sure that their productivity and quality performance are above the company target,

• Updating the company/customer product systems with all activity. 

• Introduce new company policies to the team.

• Dealing with customer complaints and non-conformances. 

• Conducting daily audits and spot checks to ensure we are compliant and following all necessary procedures and protocols. 

• Strictly adhere to all Corporate, Environmental, Health & Safety, Quality Management, HR and site protocols and procedures. 

• Complete all other assigned and ad hoc duties as required.

國立臺灣師範大學國語教學中心

1 year and 3 months

Traditional chinese