Tom Chen

Specialized in client relations and developing well-oiled operations in the midst of chaotic environments. Pursuing opportunities to apply my experience in hospitality to provide empathetic support, effective communication, and swift resolution to customers seeking exceptional service.

E X P E R I E N C E

F&B Consultant

BAR BRIDGE // Taipei, Taiwan // Nov 2021 – Oct 2022

Launched a modern Bar/Restaurant concept for an F&B company. Our success has been featured on Marie Claire, GQ, and many local media outlets.

• Successfully scaled business revenue in two quarters to achieve annual sales target of $480,000 
• Reduced overhead costs by 6% (over $26,000 annually) by tracking food waste and optimizing staff with streamlining procedures
• Analyzed POS data and applied insights to effectively manage operations and supply chain
• Ran menu analysis quarterly to refine menu and optimize food sales 
• Strategized restaurant branding by developing core values, identity, and brand story to create emotional connection with guests

Director of Culinary

3 SQUARE // Taipei, Taiwan // Oct 2020 – Oct 2021

Working directly under the former APAC CEO of FoodPanda, 3 SQUARE is a food tech startup that focuses primarily on cloud kitchens. We built this company from its inception into a multi-location enterprise.

• Uncovered over $72,000 of under-optimized margin by analyzing COGS and supply chain data 
• Increased revenue month to month from $22,000 to $63,000 per kitchen within the course of a year
• Engineered menus by using big data of Taiwan’s biggest food delivery app through trend analysis with culinary design and consumer insights
• Recruited, led and trained a team of 15 employees
• Designed efficient and compact kitchens that can seamlessly cook food from multiple menus

E D U C A T I O N

B.A. Economics

UC San Diego

Google Data Analytics Certificate

2022