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Leon Hei

Leon Hei

Customer Support Specialist
Taipei, 臺北市
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社会


关于Leon Hei:

Specialized in client relations and developing well-oiled operations in the midst of chaotic environments. Pursuing opportunities to apply my experience in hospitality to provide empathetic support, effective communication, and swift resolution to customers seeking exceptional service.

经验

E X P E R I E N C E

 

F&B Consultant

BAR BRIDGE // Taipei, Taiwan // Nov 2021 – Oct 2022

 

Launched a modern Bar/Restaurant concept for an F&B company. Our success has been featured on Marie Claire, GQ, and many local media outlets.

 

  • Successfully scaled business revenue in two quarters to achieve annual sales target of $480,000 
  • Reduced overhead costs by 6% (over $26,000 annually) by tracking food waste and optimizing staff with streamlining procedures
  • Analyzed POS data and applied insights to effectively manage operations and supply chain
  • Ran menu analysis quarterly to refine menu and optimize food sales 
  • Strategized restaurant branding by developing core values, identity, and brand story to create emotional connection with guests

 

Director of Culinary

3 SQUARE // Taipei, Taiwan // Oct 2020 – Oct 2021

 

Working directly under the former APAC CEO of FoodPanda, 3 SQUARE is a food tech startup that focuses primarily on cloud kitchens. We built this company from its inception into a multi-location enterprise.

 

  • Uncovered over $72,000 of under-optimized margin by analyzing COGS and supply chain data 
  • Increased revenue month to month from $22,000 to $63,000 per kitchen within the course of a year
  • Engineered menus by using big data of Taiwan’s biggest food delivery app through trend analysis with culinary design and consumer insights
  • Recruited, led and trained a team of 15 employees
  • Designed efficient and compact kitchens that can seamlessly cook food from multiple menus

教育

E D U C A T I O N

B.A. Economics

UC San Diego

Google Data Analytics Certificate

2022

 

 

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