HSIAO JOU C.

Mandarin interpreter trainer - Mar 2023 ~ July 2024

Grupo Noa International - CA, USA

• According to clients’ requests, trained 10+ Mandarin interpreters in medical, health care, financial and insurance fields.
• Enrich 300+ terminology and cultural differences between Mandarin and English to interpreters, assist them provide more accurate interpretation.
• Provide assessment to interpreters after the training period to ensure they can provide great interpretation.
• Assess candidates’ interpreting abilities when company recruits new interpreters.

Mandarin interpreter (over phone) - Jan 2023 ~ July 2024

Transperfect - NY, USA

• Providing quality and accurate consecutive interpretation to 5000 clients over phone, interpreted more than 1200 hrs.
• Interpreted fields from medical, healthcare, psychotherapy, nutrition, financial, banking, stock & share, credit center, loan, energy & utilities, state government, insurance, work compensation, telecommunications, transportation, school, special education to airlines.
• Understand relevant terminology and skilled at using them in interpreting.
• Strictly obey confidentiality polices and HIPAA law.
• Highly praised by clients for the accuracy and patience. Ever provided interpretation up to 5 hours in a call.
• In case of poor communication due to cultural differences between clients and their customers, patiently explain the cultural differences between the two parties, thus achieving good communication ultimately.

Mandarin interpreter (video remote) - Oct 2022 ~ Now

Freelance - Remote

• Provide accurate consecutive interpretation for 20+ international seminars and online workshops through video calls. Interpreted more than 70 hours.
• Clients include spiritual masters from Agni tradition. Provided interpreting service in "Salt Healer Training", "The First Seal of the Golden Age: Wealth and Abundance", "Women's Own Leadership".
• Build good communication between teacher and students by accurate and fast interpreting.
• Skilled at using up to 100 terminology from spiritual, energy healing and body-mind-spirit fields.
• Ensure that students thoroughly understand the content during seminars and workshop.

Mandarin interpreter and translator - Mar 2021 ~ Jan 2023

Intech - Manila, Philippines

• Provided nearly 200 online conference interpretations for international business operation department.
• Ensure that both parties achieve good communication during online conferences and meetings.
• Being Chinese manager’s escort interpreter and bilingual coordinator.
• Translated 50+ confidential documents for business department, nearly 20000 words. Including onboarding contracts, employee handbooks, standard procedures, administrative policies, income statements.
• Explain onboarding contracts to non-Chinese-native employees.

Mandarin interpreter and coordinator - Nov 2019 ~ Mar 2021

BGC Gambling Industry - Manila, Philippines

• Provided escort interpretation services for 10+ Chinese managers.
• Interpreted Chinese managers’ new policies and orders to non-Chinese-speaking employees.
• Provided interpretation to facilitate communication between 10+ Chinese managers and 15+ non-Chinese-speaking employees.
• Assisted Chinese managers with booking hotels and plane tickets through Philippine enterprises
• Assisted Chinese enterprise in registering 24 properties, 100 people, and 3 vehicles with Philippine HOA, and obtained move-in approval.

Senior Chinese Representative - July 2015 ~ Feb 2016

Webleader - Taichung, Taiwan

• Coordinated business related issue between department manager and other 3 platform owner.
• Assisted company agent nearly 150 people to solve their business operation issues, including established their marketing system.
• Summarize business operation issues raised by agents, and submit them for discussion in the conference.
• When agents face operational problems, helping them analyze the situation, give suggestions, and guide them on how to find clients.
• Summarize all agents’ business sales report and submit to department manager.

Hospitality management department 

Tung Hi University - Taichung, Taiwan