Esther Tan Ying Xi

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Clinical Audiologist & Management Trainee,
New Best Hearing International Trade CO., LTD.; Taipei, Taiwan — Feb 2022-Present 

Clinical Expertise:

• Mentor and guide interns and junior staff in hearing aid fitting, audiological practices, and administrative procedures, including the use of CRM/ERP systems.
• Demonstrate proficiency in bilingual hearing aid fitting, dispensing, and consultation, resulting in 6.868 million NTD in revenue.
• Conduct aural rehabilitation programs for adult clients, fostering their hearing health and overall well-being.
• Provide after-sales services, maintaining an average of 195 client visits per month.
• Handle challenging cases, customer complaints, and VIP clients in hearing aid fitting and services.

Representative and Collaborator:

• Actively represent the company in the retailing department, contributing to a positive brand image.
• Serve as the English interpreter in meetings, facilitating effective communication with stakeholders.
• Collaborate with local Key Opinion Leaders (KOLs) to create impactful audiological promotion videos.
• Lead the Hearing Aid Bank project in collaboration with Taipei City Hospital and PSA Charitable Foundation, demonstrating commitment to community engagement and charitable work.

Operational Management:

• Efficiently manage daily clinic operations, ensuring the smooth flow of activities and superior client experiences.
• Effectively oversee cash flow to optimize financial stability and achieve branch targets.
• Spearhead stock ordering and inventory control processes, guaranteeing the availability of necessary supplies.
• Keep product catalogs up-to-date to showcase the latest offerings to clients.

Audiologist,
PSA Charitable Foundation; New Taipei, Taiwan — Apr 2019-Sept 2020

Hearing Aid Bank Service:

• Provided hearing aid fitting, consultations, and aural rehabilitation for adults, achieving a 90% satisfaction rate.
• Established an efficient data management system to streamline patient records for the hearing aid bank service.

Community Wide Hearing Screening:

• Conducted hearing screenings and consultations for over 2000 individuals across Taiwan.
• Coordinated 50 hearing screening sessions for elderly individuals in collaboration with the Taiwan Buddhist Tzu-Chi Foundation during Q3-Q4 2020.

Hearing Health Care and Mentorship:

• Mentored interns from the SLPA audiology division at CSMU, NTUNHS, and MMH.
• Collaborated with various NGOs to train social workers and nursing assistants in early identification and screening methods for hearing health.

Bachelor of Science in Speech Language and Audiology
Division of Audiology, Chung Shan Medical University — Sept 2014-Jan 2019