Jorge Arraño

我是一位成就卓越的專業人士，具備 資訊科技 工程、工業工程 和      商業管理 學位。也善於 人際關係，以及 喜愛 與 團隊 共同合作。

在IT與工業工程 領域裡 擁有15年以上的 相關經驗。

因此 我 具備強大 的專案管理 和 商業願景，是各企業公司所需要的。

這讓我能夠以自身專業經驗，來針對所有IT相關的問題提出解決方案，並幫助公司降低成本、優化現有作業流程，或是評估新方案並準確執行，以確保營運順暢。

1) HaWooo好物飛行, 台灣

Chief Product Manager, I am responsible for Driving Digital Transformation with Digital-First Strategies through Omnichannel Solutions in retail stores in Asia (Taiwan, Malaysia, and Singapore).

Fully guaranteeing SLA of the IT initiatives and Operational Continuity by negotiating contracts and solutions for supporting the corporate goals and KPI.

Activities and achievements:

• Evaluated and implemented the World-class CRM Zendesk B2B (sell module), Digital POS Store, Digital Experience Platform (CPX), Digital Signage Solution, WhatsApp Business API, Private Traffic Retail, and Tik-Tok solutions.
• Designed the implementation of the O2O business model and Customer Journey.
• Assessed security policies of Data Compliance regulations, and PDPA (Personal Data Protection Act)
• Promoted Continuous Improvement strategy using Lean Six Sigma methodology and Project management activities. 
• Handled the economic evaluation and investment of the projects (ROI, NPV, EAC).

2) Turavion Travel Agency, 智利 (2019-2020)

Team leader Six Sigma continuous improvement (DMAIC) for process optimization in the billing department.

Activities and achievements:

• Processed complete statistical analysis of the billing area and salesforce (Trend analysis, Process Capability Analysis (Cpk, Ppk, % defective report, etc.), One-Way ANOVA, and Linear Regression.
• Designed SIPOC and business process mapping diagrams and performed trend analysis, Ishikawa, Pareto chart, 5 Why, MCE, etc.
• Projected the reduction of variability in the average number of past-due invoices from 56 to 30 days which permits reducing 46% of the billing cycle time of all business units.
• Adapted a process control plan, promoting continuous improvement.

3) Falabella Retail S.A., 智利 (2019-2020)

Senior PM, I oversee the implementation of operational and technological solutions across retail stores in South America (Chile, Perú, Colombia, and Argentina).

Activities and achievements:

• Budgeted the top-notch hardware & technologies for a new building, "Flagship Parque Arauco," the largest innovative store in South America.
• Ensured compliance with the security policies, Ethical Hacking, Penetration Testing, and Website encryption using authentication standards (SSL/TLS), SSID, and ADFS.
• Implemented the World-class Citrix System (computing and virtualization) and Scala's digital signage.
• Led the Data Warehouse migration to Microsoft Azure (Data Lake).
• Promoted the utilization of Quality Control Management by using Lean Six Sigma. 

• MBA in International Business - 商業管理碩士, Gabriela Mistral University
• Civil Industrial Engineer - 工業工程師 (with honors), Gabriela Mistral University
• Computer Engineer - 資訊科技工程師, University of Las Americas
• Engineering and Applied Science, Professional Level, University of Las Americas
• Certified Lean Six Sigma Green Belt, 精實六標準差/綠帶, Purdue University
• Certified ScrumMaster® (CSM®), Scrum Alliance
• Diploma Six Sigma Black Belt, 六標準差/黑帶, University of Chile
• Cost Management and Project Evaluation, University of Chile